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Warehouse issue management

OPERATIONS,
WELL BUILT

AisleCraft gives warehouse teams one accountable system for the problems that fall between your WMS, inboxes, spreadsheets, and shift handoffs.

Watch the workflows Explore the platform
Clear ownershipEvidence in one recordWorks alongside WMS & ERP
ILLUSTRATIVE WORKSPACE
AisleCraft — OPERATIONS, WELL BUILT
OP
ILLUSTRATIVE OPERATIONAL VIEW

Your day, in focus.

Open cases12+3 this week
Awaiting customer5Next due in 1h 42m
Quality PPM428Within target
Cases needing attentionView all
OSD-1048Damaged · Plant 1
OSD-1043Shortage · Plant 1
OSD-1039Overage · Plant 1
Resolution pulse7 days

91% resolved inside target

See AisleCraft at work

Your warehouse problems.
A clearer way through.

Watch the overview, then choose the workflow that matters to your team. Every video plays right here—no sign-in, no leaving the page.

Illustrative product videosOriginal AisleCraft animations with fictional examples—not app recordings or customer results.

THE QUICK OVERVIEW

From scattered updates
to a clear next step.

See how receiving issues, repeat errors, repairs and appointments can move through a focused workflow—with the details and responsibility kept together.

48 seconds · Silent · On-screen captions
Read the overview transcript
  1. 00:00 — The tracking gap

    When evidence, appointments and next actions are scattered, teams spend time chasing the same information.

  2. 00:06 — Receiving & OS&D

    OS&D brings receiving details, evidence, customer replies and the final solution into one case.

  3. 00:12 — Error Tracking / PPM

    Error tracking and PPM help teams review repeat findings against recorded shipped quantities.

  4. 00:18 — Maintenance

    Maintenance keeps equipment tickets, assignments, repair notes and recorded downtime together.

  5. 00:24 — Quality / Corrective Actions

    Quality actions track containment, root cause, corrective action and verification before closure.

  6. 00:30 — Carrier Scheduling

    Carrier scheduling supports verified booking requests and slot conflict checks. Email setup must be connected.

  7. 00:36 — Dock & Yard

    Dock and Yard tracks staff-recorded arrivals, locations, dock assignments and departures. It is not GPS tracking.

  8. 00:42 — Your operation. Your modules.

    Choose modules individually or together. These are illustrative workflows, not customer results or a live product recording.

RECEIVING & OS&D

Damaged freight. Clear next steps.

Keep receiving discrepancies, supporting evidence, customer replies and the resolution in one case—so the next shift has the full story.

Under a minute · Narrated · English captions

Sample quantities and evidence, not customer results.

Read the Receiving & OS&D transcript
  1. 1. Damaged freight. Now what?

    A damaged delivery should not turn into a trail of unanswered emails. Your team needs the facts, the evidence, and a clear next step.

  2. 2. One case. The full story.

    AisleCraft brings receiving discrepancies, photos, quantities, and supporting documents into one case, so the next shift can see the same story.

  3. 3. Keep the decision with the issue.

    Keep customer replies and the resolution with the issue. Authorized team members can follow the handoff without rebuilding it from separate messages.

  4. 4. From discrepancy to resolution.

    Choose receiving and OS&D on its own, or combine it with other modules. AisleCraft. Operations, well built.

ERROR TRACKING & PPM

Make repeat errors visible.

Bring consistent error records and matching shipped quantities together to review recurring findings and the numbers behind them.

Under a minute · Narrated · English captions

PPM depends on accurate, matching shipped quantities; patterns do not prove a root cause.

Read the Error Tracking & PPM transcript
  1. 1. The same error. Another shift.

    Another picking error. Another spreadsheet note. When the details are scattered, it is hard to see which problems keep coming back.

  2. 2. Record the error behind the number.

    AisleCraft keeps item details, process information, error categories, and affected quantities together, giving the team consistent findings to review.

  3. 3. See the pattern. Check the context.

    Review repeated categories and calculate parts per million using matching shipped quantities. Keep the records behind the number available for investigation.

  4. 4. Better questions. Clearer follow-up.

    Start with error tracking and PPM. Add corrective actions when you need that separate workflow. AisleCraft. Operations, well built.

MAINTENANCE

Give every repair a clear owner.

Turn a reported fault into an assigned repair ticket, with progress notes and a record the next shift can follow.

Under a minute · Narrated · English captions

Equipment updates and downtime are entered by staff, not captured from sensors.

Read the Maintenance transcript
  1. 1. Equipment stops. Who owns the repair?

    A conveyor stops. Someone makes a radio call. By the next shift, the team is asking who owns the repair and what happened.

  2. 2. Turn the report into a ticket.

    AisleCraft turns the report into a maintenance ticket with equipment details, a priority, an owner, and a clear next action.

  3. 3. Keep the update. Keep the history.

    Record progress, repair notes, and staff-entered downtime. Keep the history after the equipment is running again, with completion controlled by authorized users.

  4. 4. A clearer handoff. A lasting record.

    Use maintenance independently, or connect your operational workflows through other selected modules. AisleCraft. Operations, well built.

QUALITY & CORRECTIVE ACTIONS

Go beyond the temporary fix.

Keep containment, the investigated cause, corrective action and verification together. Make the follow-through visible.

Under a minute · Narrated · English captions

People investigate causes and verify effectiveness; the app does not certify compliance.

Read the Quality & Corrective Actions transcript
  1. 1. Fixed today. Back tomorrow?

    Fixing the immediate issue is only the beginning. When the cause and follow-up get lost, the same problem can come back.

  2. 2. Contain the issue. Name the next action.

    AisleCraft gives your team a place to document containment, assign the investigation, and keep supporting notes with the quality issue.

  3. 3. Connect the cause to the action.

    Record the investigated cause, corrective action, and verification. Authorized managers can review the evidence before closure, instead of treating a completed task as proof.

  4. 4. Track the action. Document the check.

    Choose corrective actions on its own, or add error tracking for a separate measurement workflow. AisleCraft. Operations, well built.

CARRIER SCHEDULING

Move appointments out of the inbox.

Give verified carriers a clear appointment process, with company booking rules and capacity checks before confirmation.

Under a minute · Narrated · English captions

Public booking requires configured doors, hours, email and spam protection. A request is not a confirmed reservation.

Read the Carrier Scheduling transcript
  1. 1. Two email threads. One dock slot.

    Two carriers ask for the same time in different emails. Your coordinator needs one scheduling workflow, not another thread to chase.

  2. 2. Your doors. Your booking rules.

    Configure doors, hours, and booking rules in AisleCraft. With email connected, verified carriers can request appointments and view their own bookings.

  3. 3. Confirm the slot. Keep changes together.

    Confirmation checks availability before reserving capacity. Manage changes and cancellations with the appointment record, while keeping the booking history together.

  4. 4. Scheduling first. Yard only if needed.

    Buy scheduling as its own module. Add Dock and Yard only if your operation needs it. AisleCraft. Operations, well built.

DOCK & YARD

Know the last recorded trailer status.

Keep the trailer’s last recorded location, dock assignment and visit status together, from arrival through departure.

Under a minute · Narrated · English captions

Locations and movements are staff-recorded; not GPS tracking or automatic gate check-in.

Read the Dock & Yard transcript
  1. 1. “It is in the yard.” But where?

    The trailer arrived, the dock plan changed, and the next person does not know where it went. A planned appointment is not an arrival record.

  2. 2. Identify the trailer. Record the arrival.

    AisleCraft lets staff record trailer identity, arrival status, and the parking location or dock assignment in a shared visit record.

  3. 3. Keep the location and status current.

    Update the visit as the trailer moves, then record departure when it happens. The team works from the latest staff-entered information, not automatic GPS tracking.

  4. 4. One visit. A clearer sequence.

    Use Dock and Yard independently, or add carrier scheduling when you need it. AisleCraft. Operations, well built.

Choose one module or combine the ones you need. Company setup, branding and team access are shared. Want to walk through an example yourself?

Try the interactive demos
RECEIVING EXCEPTIONSINVENTORY ERRORSSHIPPING ERRORSQUALITY FINDINGSPROCESS FAILURES

The tracking gap

The work is happening.
The tracking is breaking.

Warehouse systems record transactions. Aislecraft manages the issue after something goes wrong—who owns it, what evidence exists, what the customer decided, and whether it was actually closed.

01

Scattered evidence

Photos live on phones, details sit in emails, and the spreadsheet never has the complete story.

02

Unclear ownership

Teams know there is a problem, but not who has the next action or when it is due.

03

Silent aging

Open issues wait for customer or internal decisions without a visible response clock.

04

Manual reporting

Leaders rebuild the same status report instead of working from reliable case history.

The platform

One system for issues
that fall between systems.

Start with the module that fits your operation. OS&D is not a prerequisite for scheduling, maintenance, quality, or yard management.

01
◎

See what needs action

Prioritize warehouse issues by ownership, status, and response deadline from a single operations view.

At risk03
Pending customer05
02
↗

Resolve together

Keep photos, attachments, comments, timestamps, and the full decision trail with the case.

OP

Operations team
Added receiving photos Illustrative update

CX

Customer contact
Disposition approved Illustrative update

03
▥

Improve with evidence

Track quality PPM and export operational reports with the exact record behind every number.

428PPM
Target
< 500

One shared workflow

Clear ownership at every handoff.

  1. 01

    Record

    Your team captures the discrepancy, item details, quantities, and evidence at the point of discovery.

  2. 02

    Route

    The case shows exactly who owns the next decision and when the response is due.

  3. 03

    Resolve

    Customer and site teams respond in one secure record with every update time-stamped.

  4. 04

    Improve

    Reports and PPM trends turn individual exceptions into measurable quality improvement.

Independent or combined

Start with the issue
costing you time today.

Explore each module on its own or in a combination. Company setup, branding and team access are shared. These illustrative demos explain the workflows; they are not an active checkout or a promise that every feature is ready for your deployment.

INDEPENDENT MODULE

Receiving & OS&D

Receiving discrepancies, evidence, customer decisions and a recorded resolution.

INDEPENDENT MODULE

Error tracking & PPM

Error records, shipped quantities and quality trends. Corrective actions are optional.

INDEPENDENT MODULE

Maintenance

Equipment tickets, repair assignments, due dates and recorded downtime.

INDEPENDENT MODULE

Quality & corrective actions

Containment, root cause, corrective actions and effectiveness verification.

INDEPENDENT MODULE

Carrier scheduling

Verified carrier booking requests, approvals and conflict checks. Yard is optional; email requires connection.

INDEPENDENT MODULE

Dock & Yard

Staff-recorded arrival, location, dock and departure status. Not automatic GPS tracking.

Built to hand over

Your company admin stays in control.

Each company can have its own operational workspace, identity and authorized administrator. The AisleCraft owner portal manages client onboarding separately from each company’s day-to-day work.

Owner sign in
  • ✓
    Company profileUpdate the app, site, customer, and organization names.
  • ✓
    Operational rulesMaintain plants, response targets, time zone, PPM thresholds, and print wording.
  • ✓
    User accessAdd, update, disable, and separate internal and customer users.
  • ✓
    Change historyReview and export an audit trail of company-setting revisions.

Customer-ready foundation

Designed for trust
between companies.

01

Isolated deployment

Each company can operate in its own environment with its own database and attachment storage.

02

Role-based visibility

Customer users see only their authorized records; internal users retain the operational view.

03

Protected evidence

Files are retrieved through authenticated routes and remain tied to the case audit history.

AisleCraft · Operations, well built

When the warehouse finds a problem,
your team knows what happens next.

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